"Thank you for
the wonderful oak bedroom set
I will recommend you
to all my friends."
Mrs James Liverpool
"I Just wanted to say
thank you for our bedroom furniture
it is of superb quality
and we are really pleased
with it,
the delivery company were superb"
Mrs King Esher
Shipping & Returns
DELIVERY
2.0 Delivery is £30 per orders up to £450 to mainland UK. Except these postcodes KW, IV, PH, AB where the delivery charge is £65.
2.1 Delivery is done by a specialist furniture delivery company who will contact you a few days prior to attempting delivery to give you the delivery details and a 2-3 hour time window for the delivery.
2.2 The delivery company will attempt to take the furniture to your room of choice health and safety and access permitting.
2.3 Delivery of the goods must be signed for. The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such a request (at our sole discretion).
2.4 We will Endeavour to deliver your goods if in stock within 28 working days. If we are unable to deliver the goods for any reason you will be notified and will not be obliged to pay for the goods. However, we shall not be liable for any loss, which may be suffered by you caused by any delay of delivery unless caused by our negligence.
2.5 If goods arrive in a damaged condition you must inform us as soon as possible on either 01934 425050 or email deliveries@konteaki.co.uk. We shall arrange collection of the goods and will either replace the goods at no extra charge, or refund any monies paid by you for the goods.
2.6 Konteaki furniture must be notified as soon as possible on 01934 425050 or email deliveries@konteaki.co.uk if any part of your order is missing.
2.7 We will deliver to business addresses at your request but stress that if instructed to do so, the card used in the transaction
must be officially registered to that address. Also you are agreeing that anyone situated at your business address has your written
authority to accept goods on your behalf. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.
2.8 Delivery Charges. All our carriage charges are displayed in the shopping basket, or on the page called delivery, or via our sales team please contact our sales team on 01934 425050 for a quotation.
2.9 We shall not be liable to you for any failure or delay in performance of our contract. If it is due to an event beyond our reasonable control including, without limitation, manufacturing delays, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.
3. REFUNDS, RETURNS & CANCELLATIONS.
3.1 You have a statutory right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel this agreement within 7 working days of the Products being delivered and signed for.
3.2 Orders that are cancelled or returned to us after the statutory 7 Day cooling off period will incur an unsubsidized return delivery charge please contact us on 01934 425050 for an exact quote for the return delivery.
3.4 Please ensure items for return are well packaged and in the original packaging if possible.
3.5 Please ensure that all products packaged for return are clearly labeled with your name, postal address and order number. If you try to return Products to us unwrapped or poorly wrapped, the delivery company may refuse to collect or take away those Products.
3.6 If you contact us during the 7 day cooling off period to cancel the agreement and request that we collect the products from you, we will refund all payments made by you as soon as possible.
3.7.We adhere to the Consumer Protection (Distance Selling) Regulations 2000.
